Return Policy

All equipment purchases are eligible for return within 30 calendar daysfrom the date of delivery. The return window begins on the date the equipment is delivered to your facility as confirmed by the carrier's tracking information or signed delivery receipt.

For custom orders or equipment specially configured to your specifications, the return window is 14 calendar days from delivery. Custom orders include equipment with specific software configurations, specialized probes or transducers, or items manufactured to order.

The following items are eligible for return within the return window, provided they meet the condition requirements listed below:

• New equipment that has not been installed, calibrated, or used in a clinical setting
• Refurbished equipment that has not been modified, installed, or subjected to clinical use
• Accessories and parts that are in their original, unopened packaging
• Software licenses that have not been activated or registered
• Items received with manufacturing defects or damage not caused by the customer
• Items that do not match the product description or specifications listed at the time of purchase

To initiate a return, please follow these steps:

1. 1

   Contact Our Team

   Email returns@psmedicaldevices.com or call +1 (305) 244-9340 with your order number and reason for return. Our team will respond within 1 business day.

2. 2

   Receive RMA Number

   Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Items returned without an RMA number will not be accepted.

3. 3

   Ship the Equipment

   Pack the equipment in its original packaging or equivalent protective packaging. Use the provided shipping label or ship to the address specified in your RMA instructions.

4. 4

   Inspection & Refund

   Upon receipt, our technical team will inspect the equipment within 5-10 business days. Once approved, your refund will be processed within 7-10 business days to your original payment method.

• Defective or Incorrect Items

  P&S Medical Device Inc. will cover all return shipping costs and arrange freight pickup at no charge to you.

  FREE

• Buyer's Remorse (Non-Defective)

  The customer is responsible for return shipping costs, including freight charges for large equipment. Original shipping charges are non-refundable.

  Customer

• Freight Equipment (CT, MRI, X-Ray)

  Freight shipping costs for returned large equipment will be quoted in advance. A restocking fee of 15% may apply to cover inspection and repackaging costs.

  Varies

All new and refurbished equipment sold by P&S Medical Device Inc. includes a warranty period as specified in the product listing or invoice. Warranty claims are handled separately from returns and follow a different process:

• New equipment typically includes a 90-day to 1-year warranty covering manufacturing defects
• Refurbished equipment includes a 60-day to 90-day warranty depending on the product
• Extended warranty options are available for purchase at the time of sale
• Warranty service may include repair, replacement parts, or full unit replacement at our discretion

To file a warranty claim, please contact our service department at +1 (305) 244-9340 or email service@psmedicaldevices.com. Have your order number and a description of the issue ready.